On the day of arrival the booked rooms are available from approx. 15.00 o’clock. On the day of departure we ask you to leave the rooms until 11.00 a.m. for cleaning.

The train station in the direction of Karlsruhe, Stuttgart and Strasbourg is the Freudenstadt main station. We are happy to offer you a shuttle service for a fee.

Unused services will not be refunded. If you cancel your reservation for the pampering pension on one evening and would like to eat á la carte as a substitute, we will reimburse you € 20 per person.

Our receptionists and our extensive information material at the reception will help you with your daily program. You are also welcome to download our Gastfreund app.

You are welcome to pay your bill in cash, with EC-card, Master Card, VISA or American Express, Maestro or V-Pay or transfer it as a pre-transfer to our account.

District savings bank Pflazgrafenweiler
IBAN: DE 316 425 106 000 003 557 86
BIG-Code: SOLADES1FDS

Our prices in Euro include the legally valid value added tax at the time of setting. Prices and arrangements are subject to change at any time.

Vouchers are valid for 3 years from the date of issue at 100%. From 3 to 5 years valid at 50% and from 5 years invalid. ATTENTION: Our arrangements change annually, please note that if vouchers are redeemed after one or more years, the amount actually paid for them will be deducted from your total bill or your currently booked offer. No payout for vouchers.

The locally determined visitor’s tax (Black Forest guest card) is currently charged separately at € 1.60 per adult person/night. The “Konus-Gästekarte” is valid for the entire Black Forest region during your stay and on the day of departure. You have free travel on all public buses and trains in the entire Black Forest region from Pforzheim to Basel.

All our hotel rooms are non-smoking.

We have enough parking spaces at the house, as well as in front of and opposite the hotel. There are no parking fees.

Our reception is open for you daily from 07.00 – 22.00.

According to “DEHOGA” German Hotel and Restaurant Association Your confirmation is binding for both partners. Cancellations are only valid in written form. In case of cancellations or changes of the booking (later arrival or earlier departure) the following cancellation rates will be charged from the booked arrangement:

If the room is sublet, free of charge, up to 7 days before arrival, 80% of the unused services 8-28 days before arrival, 50% of the unused services 29 days + free cancellation.

Please set the W-Lan Call on your smartphone. For the landline phone, the unit is charged at € 0.25.

Is available free of charge throughout the hotel

In all our rooms you will find a telephone, safe, LCD flat screen TV with radio stations, minibar, cosmetic mirror, hairdryer. For the sake of the environment, we ask you to bring your own bath slippers. Sauna towels and bathrobe are in a bag in your room which you are welcome to use during your stay. We ask you to leave them in your room upon departure.

Of course, your four-legged friends are also welcome with us, not least because we can count our dog “witch” to the family for 6 years.

Despite everything, there are certain rules of conduct, which we would like to ask you to observe.

Dogs are to be kept on a leash in the entire hotel area
Dogs are not allowed in the entire wellness area, as well as in the restaurant.
Of course, your pets always sleep on the floor in the hotel room. Sofa, bed and chairs are taboo.
The dog toilet must always be packed in provided dog waste bags

We charge 12,- € per day for your dog, excluding catering

Children up to 2 years are invited by us to sleep and have breakfast. At the breakfast buffet we have a few treats ready for the kids. Children’s bathrobes are available on request. Further prices for children are available on request. Children are also welcome to eat á la carte from the children’s menu.

For the vacation with your baby we equip the room with cribs on request.

Practical. Digital. Easy to download

• Find important things quickly
• Explore surroundings
• Check the weather forecast
• Communicate wishes
• Cancel room cleaning
• Discover guest card

We are pleased that you would like to spend your time out at the Zinsbach-Therme. In order to maintain the privacy and quality of the spa with indoor & outdoor pool, the various saunas, the House of Silence and last but not least our Zinsbach Bistro, we ask you to follow our wellness etiquette. Our two pools are not textile-free areas.

If many guests are already using this area, we unfortunately cannot accept additional people. Therefore, we kindly ask you to make a reservation in advance by phone or by e-mail. We thank you for your understanding and wish you a nice, relaxing stay.

Our locker room with lockers is located next to the indoor pool. We assume no liability for the loss or damage of personal belongings. You can easily open and close the locker with a transponder chip, which you can attach to your wrist.